Refunds
Our refund policy within Europe holds for a span of two weeks. Regrettably, no refund or exchange will be provided if this period has elapsed since you received your merchandise.
While we don’t offer refunds to our American clientele, we do provide recompense in the form of promotional codes.
Should you decide to cancel your order within a day of placing it, we will promptly issue a refund.
We allow a 24-hour window from the time an order is placed to facilitate modifications or cancellations by customers. After this, if the order has been executed, we cannot refund you for a change of mind until we have received the returned, delivered product at the provided address.
To be eligible for a return, the merchandise must be in its original, unopened packaging and maintain the same state as when it was received. You will need to ship it back to us, at your cost, to the specified address.
Certain items are non-returnable, including intimate and sanitary goods, along with gift cards.
Returns
For a return, we will confirm your order via the order number or information provided at the time of purchase, typically your email.
Your return is confirmed either when we receive the parcel at our specified return address, or you send us a proof (scan or photo) of the shipment to the same. Under no circumstances should you send the parcel to the manufacturer’s address. Acceptable proofs include postal receipts or shipping tickets.
Upon receiving your return, we may ask you to wait while we inspect the package before issuing a refund, if applicable.
If you claim a received item is in poor condition and seek a refund, yet refuse to provide a picture, we will insist that you ship the item to us for inspection at a specific address.
The refund (if any) will only be initiated after a thorough inspection of the returned item. We will then share with you our findings, and based on them, accept or deny your refund request.
This policy, although stringent, is necessary due to past experiences of dishonesty. We apologize for any inconvenience caused and assure you that we handle every return and refund request with utmost care.
All refunds will incur a €2 fee per order to cover payment platform and processing costs.
In a refund scenario, we will email you once we’ve received and inspected the returned item, detailing whether your refund request has been approved or denied.
If approved, the refund will be automatically credited to your original payment method within a certain timeframe beyond our control. We will notify you once this process begins.
If the refund is delayed, first verify your bank account, then contact your card issuer, as there might be a processing delay before your refund reflects.
If you’ve completed these steps and still haven’t received your refund, reach out to us at [email protected]. Our customer service team will verify your steps and check our database.
For discounted items, refunds will be based on the discounted price, not the normal price.
We only offer exchanges for items that are faulty or damaged. If you wish to exchange such an item, email us at [email protected].
Gifts
Regarding gifts, if you’re returning an item that was directly sent to you, we’ll provide a gift credit equal to your return’s value. The gift credit will be emailed to you upon receipt of the returned item.
If the item wasn’t marked as a gift during purchase, or if the gifter chose to first receive the item, we’ll refund the gifter and notify them of the return.
For returns, you’ll bear the shipping costs, which are non-refundable. If you get a refund, the return shipping cost will be deducted from it.
The arrival time of your exchanged product might vary depending on your location.
For items worth $30 or more, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.